TITAN® is a new expression of the TITAN brand. The space in BGC is an intersection of premium retail execution, sneaker and basketball culture and elevated customer service standards. As a Brand Experience Specialist, you connect our customers to TITAN's culture and products through elevated customer service. You will support daily store operations, gather customer insights, and work closely with the team to to evaluate and support TITAN®.

Key Responsibilities

• Customer Experience and Brand Advocacy
• Represent the TITAN brand authentically and create an elevated and customer-focused in-store experience.
• Engage customers proactively, understand their needs, and provide knowledgeable product and brand recommendations.
• Bring TITAN's culture, stories, products, and point of view to life through natural and meaningful customer interactions.
• Store Operations and Collaboration
• Support essential store operations, including POS, selling, merchandising, inventory, store presentation, and basic opening/closing requirements as assigned.
• Work collaboratively with the Store Lead and other Brand Experience Specialists to ensure smooth and consistent store operations.
• Complete required store reports and operational requirements accurately and within agreed timelines.
• Approach store responsibilities with an owner's mindset—taking initiative, identifying issues, and contributing beyond individually assigned tasks when needed.
• Operations and Insights
• Observe and share customer insights, feedback, and opportunities that can help improve the store and broader business.
• Maintain accountability for core Head Office responsibilities and deliverables, with store assignments structured within the agreed four-day, six-hour work schedule.
• Proactively coordinate with the line manager and Store Manager to balance functional priorities, store responsibilities, meetings, and deadlines.
• Participate in workload and responsibility adjustments within the functional team as needed to ensure business continuity during store assignments.
• Apply learnings from the store environment to strengthen understanding of customers, retail operations, and the TITAN brand.
• Remain adaptable and open to learning, recognizing that TITAN® is a pilot designed to test and refine a new way of working.
• Contribute feedback throughout the pilot to help determine the sustainability and effectiveness of the Lane R operating model.
• Visual Merchandising and Floor Operations
• Maintain store aesthetics according to TITAN®'s visual guidelines (folding, hanging, and display shoe placement)
• Keep the floor organized, stocked, clean, and styled seamlessly.
• Conduct regular sizing replenishment from the backroom to the sales floor.

Qualifications

• Customer Service: Strong interpersonal skills with an ability to engage customers, provide product recommendations, and communicate brand culture.
• Store Operations: Hands-on experience executing daily store responsibilities.
• Ownership and Teamwork: Proactive mindset, willing to take initiative on tasks and collaborate with store leads and the team.
• Adaptability and Growth Mindset: Comfortable working in an evolving concept store environment, with flexibility to test new operating methods, and offer constructive feedback.
• Cultural Alignment : Genuine passion for sneaker and basketball culture, streetwear, sports history, and urban fashion.
• Experience : 1–2 years of retail experience in streetwear, footwear, or premium apparel is preferred.

Location: TITAN® - G/F Menarco Tower, Lane R, Bonifacio Global City, Taguig City.