Location: Remote

Type: Full-Time / Contractor

Start Date: ASAP

We’re a fast-growing group of nutrition brands across human and pet wellness, with ambitions to become category leaders in the USA and beyond. Built on strong products, digital expertise, and a relentless focus on growth, we’re expanding across direct-to-consumer, marketplaces, and retail. No corporate fluff, just high standards, creative thinking, and people who get things done.

Role Overview

We are seeking a Head of Marketplaces to lead and scale our presence across Amazon, Chewy, iHerb, and other major platforms. You will own marketplace strategy and commercial performance, with responsibility for growing revenue, improving profitability, and building a strong competitive position across our product portfolio.

This is a hands-on leadership role for someone with extensive experience growing marketplace businesses. You’ll understand how to bring together advertising, organic visibility, compelling content, reviews, pricing, and availability to drive sustainable growth.

We’re looking for someone who can set the strategy and execute it personally, with the analytical depth to understand what’s driving performance and the commercial judgement to decide where we invest next.

What You'll Be Responsible For

• Own marketplace strategy and performance across Amazon, Chewy, iHerb, and other relevant platforms, with clear accountability for revenue, profitability, and growth

• Build and execute platform-specific growth plans covering product selection, positioning, pricing, advertising, promotions, and retention

• Own marketplace P&Ls, accounting for advertising, platform fees, fulfilment costs, discounts, returns, and other channel expenses

• Lead Amazon advertising strategy and hands-on execution across Sponsored Products, Sponsored Brands, and Sponsored Display, with DSP where appropriate

• Grow organic visibility through keyword strategy, listing optimisation, conversion improvements, and strong account performance

• Own the quality and effectiveness of product listings, including titles, copy, imagery, video, A+ Content, Brand Stores, and platform-specific content

• Develop compliant review-generation strategies using approved platform programmes and tools, and turn customer feedback into improvements to products, content, and the customer experience

• Build marketplace launch plans for new products, covering demand generation, advertising, content readiness, inventory, and performance tracking

• Plan and execute key promotional events, including Prime Day, Black Friday, Cyber Monday, and platform-specific campaigns

• Manage commercial relationships with marketplace buyers, account managers, and platform partners to secure growth opportunities and stronger visibility

• Monitor account health, listing suppressions, catalog issues, and platform requirements, ensuring problems are resolved quickly

• Analyse performance by platform and SKU, using metrics such as conversion rate, organic ranking, ROAS, ACOS, TACOS, and contribution margin to guide decisions

• Identify opportunities across subscriptions, bundles, cross-selling, and product assortment to increase repeat purchase and customer value

What We're Looking For

• Extensive hands-on experience scaling Amazon USA, with a proven track record of delivering substantial revenue growth and improving profitability

• Meaningful experience managing additional platforms such as Chewy, iHerb, Walmart Marketplace, or comparable channels

• Deep practical knowledge of Amazon Seller Central and/or Vendor Central, including the commercial and operational implications of each model

• Strong expertise in Amazon advertising, with direct experience building, managing, and optimising campaigns and meaningful budgets

• A thorough understanding of Amazon SEO, listing conversion, A+ Content, Brand Stores, promotional tools, and compliant review-generation practices

• Experience owning marketplace P&Ls, setting forecasts, allocating budgets, and making decisions based on contribution margin

• Strong analytical skills, with the ability to diagnose performance changes and translate data into specific actions

• Experience developing marketplace relationships and navigating different wholesale and third-party selling models

• Strong leadership and communication skills, with experience managing internal teams, agencies, or specialist partners

Bonus

• Previous experience in the pet niche, particularly pet supplements, nutrition, or wellness

• Direct experience growing brands on Chewy and iHerb, including managing commercial relationships and platform-specific marketing

• Experience within human supplements, health, wellness, or other repeat-purchase consumer categories

• Experience scaling a challenger brand into a leading position within a competitive marketplace category

• Familiarity with Amazon DSP, Amazon Marketing Cloud, and incrementality measurement

• Experience growing Subscribe & Save, Autoship, or similar recurring-purchase programmes

• Experience managing marketplace expansion across multiple brands or international markets

• Familiarity with the advertising and content requirements for supplements and pet wellness products

Why Join Us?

• Fully remote working

• Competitive compensation package

• Ownership of a major growth channel across an ambitious brand portfolio

• Autonomous working style with direct access to decision-makers

• The opportunity to build and lead a high-performing marketplace team

• Significant growth opportunities as we expand across the USA and beyond