Qualification Requirements

• Bachelor's degree in Science, Computer Science, Computer Information Systems or related fields is typically required.
• Certifications related to web development technologies and support tools
• Familiarity with web development tools and languages is essential. Coursework or training in
• Web development languages/framework tools such as PHP, Shopify, Wordpress CMS, HTML/CSS, JavaScript/jQuery.
• Must have Troubleshooting and Problem-Solving Skills like debugging, error handling, and web development problem-solving methodologies.
• Strong communication skills, both verbal and written, are crucial. Technical Assistants need to convey complex technical information in a clear and understandable manner to customers.
• The ability to adapt and quickly learn about new technologies is highly valued.

Responsibility

• Manage schedules, organize meetings, and handle communication between technical teams and other departments.
• Maintain detailed records of technical procedures, solutions implemented, and troubleshooting steps taken. Maintain documentation, include manuals, reports, and project plans, to ensure accurate and up-to-date information is accessible.
• Provide hands-on technical assistance to the IT team in diagnosing and resolving hardware, software, and network issues.
• Respond promptly to technical queries and issues from clients, offering solutions or escalating problems to the development team as necessary.
• Provide technical assistance and support to the software development team, including programmers, engineers, and project managers. Address and resolve technical issues as they arise.
• Create and maintain technical documentation, including user manuals, API documentation, and system specifications. Ensure that all documentation is up-to-date and easily accessible to team members.
• Assist in the maintenance, installation, and configuration of hardware and software systems, ensuring smooth operations.
• Perform routine checks and updates on systems, ensuring they are up-to-date and functioning optimally.
• Help manage databases, data backups, and data recovery processes. Ensure data integrity and security in line with company policies.
• Work closely with other technical team members, offering support, insights, and contributing ideas to projects and problem-solving. Provide technical assistance and guidance to end-users on systems, applications, and best practices.
• Act as a liaison between technical teams and non-technical stakeholders, effectively conveying technical information in a clear and understandable manner.
• Analyze technical challenges and propose innovative solutions to improve software development processes and optimize workflow.