The top objective of the bookseller secondhand department at Chapters is to ensure customer satisfaction by engaging them with pride, passion, and care. The bookseller maintains a well-organized sales floor, assists customers in finding items, placing orders, and processing transactions. They represent the business and represent the company values.

The booksellers work with the community to purchase secondhand books and maintain a customer-friendly secondhand book Trade In program. They handle daily operations, such as book sales, new book receiving, book returns, buybacks, trade-ins, shelf organization, picking online orders and delivering exceptional customer service.

The ideal candidate should have a love of reading, be able to work quickly, be patient with customers, and be proficient in using the epos system. The position requires a personable, detail-oriented, and multitasking personality, as well as the ability to carry boxes!

Qualifications include understanding secondhand books and pricing, strong communication skills, retail experience is essential, and comfort with Microsoft Office and Google Drive. The store is open Monday-Wednesday from 9am to 6pm, 9am - 7pm Thur-Friday and Sunday from 10-6pm. W e extend our opening hours in the leadup to Christmas and the candidate must be flexible to support these times.