We are seeking a full-time or part-time Retail Team Lead who is passionate about customer service, hobby gaming, and developing others. This role is ideal for an energetic and motivated leader looking to build a long-term career with Card Brawlers.

Responsibilities

• Lead by example and deliver excellent customer service
• Mentor, coach, and support Retail Sales & Customer Service Associates
• Delegate daily tasks and ensure they are completed efficiently
• Assist customers with purchases, recommendations, and inquiries
• Process returns, exchanges, refunds, payments, buy orders, and trade-ins
• Support onboarding and training of new employees
• Oversee tournaments, prereleases, and community events
• Assist with inventory, pricing, and product entry
• Supervise opening and closing duties, including keys, alarm, cash balancing, and store security

Qualifications

• Previous leadership, supervisory, or team lead experience is required
• Previous retail and customer service experience is required
• Bilingual in English and French
• Strong communication, organization, and conflict-resolution skills
• Positive and professional attitude with a passion for coaching others
• Strong knowledge of Yu-Gi-Oh!, Riftbound, Pokémon, and Magic: The Gathering
• Knowledge of Warhammer 40,000 is a strong asset

Job Details

• Starting Wage: $19.00 per hour, based on experience
• Full-Time or Part-Time
• Evening and weekend availability required
• Annual performance reviews and potential wage increases
• Opportunities for advancement into Store Manager or other leadership roles