Job Title: Operations specialist

Job Description:
will play a crucial role in the smooth and efficient operation of the back-end processes of a website. Responsibility will be to receive orders and ensure that the order information is accurate and complete before they are ready to be fulfilled.
Responsibilities:
1. Order Management: Receive incoming orders through the website's back-end system and review them for accuracy and completeness.
2. Order Verification: Verify order details such as product selection, quantity, pricing, shipping address, and any special instructions provided by the customer.
3. Documentation: Generate and print order receipts or invoices, ensuring that they include all relevant information such as order number, customer details, itemized products, pricing, and payment information.
4. Communication: Collaborate with various teams, including warehouse personnel, shipping carriers, and customer support, to ensure smooth order fulfillment and timely delivery.
5. Inventory Management: Monitor inventory levels and coordinate with the inventory team to ensure that products are available for shipment.
6. Problem Resolution: Address any discrepancies or issues with orders, such as damaged products, incorrect shipments, or missing items, by coordinating with the relevant teams to resolve them promptly.
7. Data Management: Maintain accurate and up-to-date records of order status, tracking numbers, and customer interactions in the back-end system or any other designated software.
8. Process Improvement: Identify areas for process optimization and suggest improvements to enhance the efficiency and effectiveness of order fulfillment operations.

Requirements:

1. Preferred: 1 year of experience in the Shopify system

2. Attention to Detail
3. Ability to multitask, prioritize tasks, and manage time effectively to ensure timely order processing.
4. Communication Skills: Excellent written and verbal communication skills to interact with various teams and provide updates on order status.
5. Problem-Solving: Strong problem-solving skills to address any order-related issues and find prompt and satisfactory resolutions.
6. Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.

5 working days ( Thursday and Saturday rotations)

Organization, attention to details, tracking shipping, time management,