IRIS is growing, and we’re looking for someone to grow with us!

At IRIS, we’re all about making beauty feel effortless — and behind every smooth customer experience is a team that makes it happen.

We’re looking for a CRM Executive who can take ownership of customer communication, order coordination, and day-to-day CRM operations.

What you’ll be handling

• Process and confirm customer orders

• Track orders and coordinate with customers through calls and emails

• Coordinate with courier partners for delivery-related issues

• Check RTO (Return to Origin) orders and update the CRM sheet

• Follow up on abandoned orders through calls

• Prepare and maintain courier-related records and reports

• Review Blue Dart invoices and maintain an Excel sheet for disputed AWBs

• Review E-handler invoices and maintain an Excel sheet for disputed AWBs

• Prepare and maintain monthly reports

What we’re looking for

• 6 months –2 years of experience in CRM, customer support, order management, or a similar role

• Good communication and customer-handling skills

• Comfortable making customer calls and handling emails

• Good follow-up and coordination skills

• Basic to good knowledge of MS Excel / Google Sheets

• Strong attention to detail

• Ability to manage multiple orders and follow-ups

• A proactive and responsible approach to work

: Experience: 6 months –2 Years

: Role: CRM Executive

: Job Type: Full-time

: Ahmedabad-based candidates only

If you're organised, proactive, and enjoy working with customers, we'd love to have you on the IRIS team.

• : Interested? Send your CV to [email protected]