About the role

We're looking for a Customer Care Representative to join our Supply Chain & Operations team based in Auckland.

This is a highly collaborative and customer-focused role responsible for delivering exceptional service across our diverse customer base. You'll be a key point of contact for customers and consumers, ensuring orders are processed accurately, enquiries are resolved efficiently, and customers receive a seamless experience from order through to delivery.

Working closely with our Sales, Supply Chain, Distribution Centre, Quality, Marketing and Export teams, you'll play an important role in supporting our customers, strengthening relationships, and helping us continuously improve the way we do things.

Key Responsibilities include

• Providing outstanding customer service across phone, email and other communication channels.
• Managing customer enquiries, complaints and issues through to resolution.
• Processing customer orders, returns and credits accurately and efficiently.
• Coordinating with internal teams and freight providers to ensure on-time deliveries.
• Maintaining strong product knowledge to confidently support customers.
• Recording and escalating quality or technical issues when required.
• Supporting Australian and Export customer care activities.
• Assisting Sales and Marketing teams with customer communications and promotional initiatives.
• Identifying opportunities to improve systems, processes and the overall customer experience.

To be considered for this role you will have

• 1–2 years' experience in a customer service, customer care or sales support role.
• A proven ability to deliver exceptional customer service and build strong customer relationships.
• Experience managing customer enquiries, complaints and issue resolution.
• Strong written and verbal communication skills with excellent attention to detail.
• Excellent organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and learning new systems quickly.
• A proactive, solutions-focused approach and a willingness to take ownership.
• A passion for organic food, sustainability, health and wellbeing.

It would be a bonus if you have

• Experience within FMCG, food manufacturing, wholesale, distribution or a similar fast-paced environment.
• Experience working with major NZ grocery retailers such as Foodstuffs or Woolworths.
• Experience with CRM systems, Microsoft Dynamics 365, Shopify or ERP systems.
• Knowledge of organic, natural, wholefood or health-focused products.

What's in it for you?

• The opportunity to work for a company who cares - both about you and the world around you.
• Opportunity to work with likeminded, passionate individuals.
• Great discounts on our awesome products.
• Flexible working.
• Birthday leave and impact leave.