Customer Care Executive
Customer Care Executive
About the role
Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
Address customer queries related to product usage, order status, returns, payments, etc.
Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
Log customer feedback and escalate unresolved issues to relevant teams.
Maintain daily records of interactions using CRM or ticketing tools
Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
Educate customers about Dermatouch products and skincare routines
Ensure first-contact resolution and drive customer satisfaction (CSAT)
Requirements
Graduate or Diploma in any discipline
1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
Excellent communication in English and Hindi (knowledge of regional languages is a plus)
Ability to work in evening/night shifts and weekends (if required)
Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
Patience, problem-solving skills, and a customer-first mindset
Everyone encounters various skin issues related to Acne, Scars & Marks, Pigmentation, Dark Circles, Dry & Dull Skin, Sensitive Skin, Damaged Skin! Covering skin issues with make-up and toxic cosmetics can adversely affect skin health, eventually lowering one’s confidence and self-esteem.