GK Hair is a globally recognized professional haircare brand operating in 80+ countries. We sell across multiple Amazon marketplaces and are looking for an experienced Amazon Compliance Officer to protect our Amazon accounts, maintain a healthy Account Health Rating (AHR), and restore blocked listings fast.

You will own account health, brand protection, and regulatory compliance across all GK Hair Amazon marketplaces. This is a compliance-only role: you will resolve violations, defend our brand, complete regulatory filings, and reinstate suppressed listings quickly. You should be proactive, detail-oriented, and able to manage multiple marketplaces independently. You should also be comfortable using AI tools to draft appeals, speed up case resolution, and monitor account health.

Key Responsibilities:

Account Health (AHR)

• Monitor performance notifications daily across all marketplaces and keep AHR within Amazon targets
• Resolve policy violations, including IP complaints, product authenticity, restricted products, listing policy, and review violations
• Submit timely, well-documented appeals for violations and account health issues
• Maintain valid tracking and cancellation rates within Amazon policy
• Manage KYC verification and account security, including access and password management

Brand Registry & Brand Protection

• Manage Brand Registry and use its tools to report and remove counterfeit, hijacker, and infringing listings
• Respond to IP and authenticity complaints with supporting documentation
• Monitor listing content integrity and unauthorized changes to our detail pages

Listing Reinstatement

• Fix suppressed, removed, and unpublished listings and restore visibility across all marketplaces
• Submit reinstatement appeals and track turnaround time on every case
• Resolve inventory-related issues through case management

Regulatory & Statutory Compliance

• Complete monthly EPR packaging registration filings
• Submit and manage Hazmat review appeals for restricted-category products
• Maintain product compliance documentation (safety data sheets, certificates, and similar)

Case Management & Escalation

• Manage daily case logs across all accounts
• Work with Amazon Seller Support (calls and chat) and escalate complex cases to full resolution
• Hold regular meetings with the Amazon Account Manager
• Stay current on Amazon policy changes via Seller Forums and official communications

Reporting & Coordination

• Prepare weekly and monthly compliance and account health reports, including reinstatement turnaround
• Coordinate with Digital Sales, Supply Chain, and IT teams on cross-functional issues
• Respond promptly to compliance-related emails and notifications

Required Qualifications

• Bachelor's degree in Business Administration, E-Commerce, or a related field
• Minimum 4 years of hands-on experience managing Amazon Seller Central across multiple marketplaces
• Strong knowledge of Amazon policies and account health management
• Proven record of successful appeals and listing reinstatements
• Experience with Brand Registry and IP or counterfeit complaint handling
• Familiarity with EPR registration, Hazmat reviews, and restricted product compliance
• Working knowledge of AI tools for drafting, analysis, or workflow automation, with a concrete example of use
• Ability to manage multiple priorities in a fast-paced international environment
• High level of integrity, accountability, and attention to detail

What We Offer:

• Market-competitive salary in USD
• EOBI and Provident Fund
• Punctuality bonus
• The opportunity to help scale a global, fast-growing e-commerce brand present in 80+ countries
• Professional growth and career development in international e-commerce
• Collaborative and supportive work environment

How to Apply

Send your resume to [email protected] with the subject line: Application – Amazon Compliance Officer