Responsibilities

• Manage all store functions including staffing, scheduling, training, inventory, visual presentation, customer service, point-of-sale, and overall store operations
• Perform proactive and professional sales services to customers
• Lead, motivate, train and coach the store team for optimizing sales performance and achieving sales goals
• Manage store operations and stock inventory
• Dealing with Head Office emails and producing weekly reports on sales
• Work closely with marketing, merchandising, and other internal teams for store activities, sales promotions, seasonal launches, etc.
• Responsible for organizing staff rosters (monthly)
• Interviewing new staff & submitting appraisals to Head Office

Requirements

• Tertiary education or above
• At least 5 years of Bags and Luggage experience with at least 2 years in managing a store independently as well as indirect sales or service experience in a retail store
• Customer-oriented and able to drive amazing customer services
• Strong leadership skills, interpersonal and people management skills
• Adaptive to change and good problem-solving skills
• Strong commercial & marketing sense and good analytical and numeric skills