Campbelltown, NSW | Retail Role with Purpose

Ready to turn your retail experience into a career that makes a genuine difference?

Join Resmed and help people sleep better, live healthier lives, and improve their overall wellbeing.

As a Sleep Coach, you'll be the face of Resmed in our Campbelltown clinic. You'll create outstanding customer experiences while supporting people on their sleep health journey and contributing to the success of a purpose-driven healthcare business.

This is a role for someone who enjoys working with people, takes the time to understand individual needs, and is motivated by achieving great outcomes for both customers and the business. You'll be part of a supportive team where customer care, professionalism, and results go hand in hand.

The Role at a Glance

• Full-time position (38 hours per week)
• Monday to Friday with two Saturday shifts per month
• Full training provided
• Supportive and collaborative team environment
• Career opportunities with a global healthcare leader

Why Resmed?

Resmed is a global leader in sleep and respiratory health, helping millions of people worldwide live healthier, higher-quality lives through innovative medical devices and digital health solutions.

Our clinics focus on education, care, and meaningful outcomes. Every day, our teams make a real difference by helping customers improve their sleep, health, and wellbeing.

At Resmed, you'll be part of an organisation that combines healthcare, technology, and customer care to improve lives and create lasting impact.

About the Role

Many of our customers come to us for help with sleep-related challenges for the first time. Your ability to listen, build trust, educate, and guide them towards the right solution will be central to your success.

You'll combine strong customer service skills with a commercial mindset, helping customers find products and services that improve their sleep while contributing to clinic performance and growth.

You Will

• Deliver exceptional customer experiences in-store and over the phone
• Welcome customers, understand their needs, and recommend tailored solutions
• Support customers throughout their therapy journey through education and ongoing coaching
• Build strong relationships that encourage long-term therapy success
• Achieve individual and clinic sales targets through genuine customer engagement
• Fit customers with masks and equipment following training
• Process sales transactions, payments, and administrative tasks accurately
• Maintain high standards of store presentation and merchandising
• Assist with stock management and inventory control
• Manage and maintain trial equipment used by customers
• Complete product training and stay up to date on Resmed's products and services
• Contribute to a positive team culture and the continued success of the clinic

About You

We're looking for someone who combines empathy with commercial confidence.

You'll thrive in this role if you enjoy building genuine relationships, have a natural curiosity about people, and are motivated by helping customers achieve meaningful outcomes while delivering strong business results.

You'll bring

• Retail, customer service, or customer-facing sales experience
• A genuine passion for helping people and delivering exceptional service
• Strong communication and listening skills
• Confidence building relationships and identifying customer needs
• A sales-focused mindset with a desire to achieve goals
• A positive and collaborative approach to teamwork
• Strong organisational skills and attention to detail
• Confidence using technology and point-of-sale systems

Healthcare, pharmacy, medical device, allied health, or sleep therapy experience is advantageous but not essential. We provide comprehensive training and ongoing support to help you succeed.

What's In It For You?

• Meaningful work that improves people's lives every day
• Comprehensive onboarding, training, and ongoing development
• Career pathways within a global healthcare organisation
• Supportive and inclusive team culture
• Employee Assistance Program
• Employee Share Purchase Plan
• Staff discounts on Resmed products and services
• Internal career opportunities across retail, customer care, and corporate teams
• Recognition and reward programs
• The opportunity to build a rewarding career in the growing health and wellness industry

Apply Now

Looking for more than a typical retail role?

Join a team that combines customer care, healthcare, and sales in a way that genuinely changes people's lives.

If you're an empathetic, customer-focused professional who enjoys helping people and achieving results, we'd love to hear from you.

Apply today and start a career with purpose at Resmed.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.