Product Specialist - Audio & Headphones
Product Specialist - Audio & Headphones
About the role
About the Role
As a Headphone Guru, you are the heart of the Headphone Zone experience. You help people start their audiophile journey — by guiding them to the gear that lets them hear it as the artist intended. You're not here to "sell" — you're here to educate, advise, and serve with honesty, curiosity, and craftsmanship.
This is a highly interactive role. You'll speak to customers across India — online, over the phone, in person at our Experience Studio in Mumbai, and at Headphone Connect, India's largest audiophile community event. Gurus play a key role at these events, connecting directly with the community we're privileged to serve.
What You'll Do
- Be a trusted advisor to customers — guiding them to the right audio gear for their needs
- Help customers understand sound signatures, technical specs, and brand differences — with clarity and patience
- Communicate with customers via email, phone, chat, and in person
- Host visitors at our Experience Studio in Mumbai, offering expert-led audio tours
- Represent Headphone Zone at Headphone Connect — occasionally travelling across India to support our community events
- Stay updated on new products, technologies, and audiophile trends
- Collaborate with Operations and Customer Happiness teams to ensure an exceptional customer journey
- Contribute ideas to continuously improve how we educate and engage our community
What We're Looking For
- 1–2 years of experience in customer service, retail, or product advisory is a plus
- A deep appreciation for music and sound — you don't need to be an "audiophile," but you should care about the listening experience
- Excellent communication skills — clear, warm, honest, and customer-first
- A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
- Eagerness to learn about audio gear and share that knowledge
- Ability to thrive in a fast, unstructured environment — with initiative and ownership
- Comfortable using tools like Google Workspace, Slack, Notion, Shopify
- Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
- We are open to hiring freshers
Like you, we love music. Headphone Zone is India's home for audiophiles. Since 2011, we've been on one mission: help people who love music hear it the way it deserves to be heard. We chose to be the best, not the biggest. We don't carry everything. We carry what we believe in. If it's here, we've listened to it. If we didn't like it, it's not here. We say no to most brands so the ones we carry actually matter. Here's what we really sell: a moment. You put on a pair of headphones, play a song you've heard hundreds of times, and suddenly you hear something you never noticed before. A backing vocal buried in the mix. The breath before the chorus. A guitar riff that was always there but never heard. That moment of discovery, with your own music, is why we exist. A growing share of what we sell carries the Headphone Zone name on it. Co-branded products we've built or sourced because we saw a gap, heard a need, and decided to fill it ourselves. When our logo is on something, we've staked our reputation on it. We run Headphone Connect, one of India's largest audiophile gatherings, across multiple cities. Hundreds of music lovers come together to try gear, geek out, and share their passion. It started as a small BYOG (Bring Your Own Gear) meetup. It's grown into something special, but the heart of it hasn't changed: a room full of people who finally don't have to explain why they care this much. We're 100% family-owned, bootstrapped, and proudly Indian. No external funding. Just honest work, real passion, and a community that keeps growing. Not everyone cares about music the way audiophiles do. And that's ok. We're not for everyone. We're for people who choose music.
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