Job Details: Job Location: Acadia - Atlanta, GA, Position Type: Full Time, Salary Range: Undisclosed, Paid Media Operations Manager  Location: Atlanta, GA  Department: Paid Media  Reports To: Director, Paid Media  Who We Are:  Acadia is a trusted digital growth agency for mid-market disrupters. We help brands out-flank their  competition through paid media, retail media and marketplaces, analytics, SEO and CRO, and content and  creative services. Headquartered in Atlanta with a team across the globe, we’re a tight-knit and fast-growing  team of marketing strategists and analysts, driven to make a real impact for our clients and communities.  About the Job:  Acadia is looking for a Paid Media Operations Manager to own the systems, onboarding, and enablement  infrastructure that allow our Paid Media team to scale. This is a dedicated operations and enablement role,  not a campaign management role.  Reporting to the Director of Paid Media, you will own the end-to-end onboarding experience for both new  clients and new team members, run the department’s training and L&D program, conduct structured  account audits, and maintain the documentation systems that hold our process together. You are the  connective tissue between what the team needs to know and where to find it.  The ideal candidate has enough paid media channel fluency to conduct a meaningful account audit and  facilitate trainings, paired with genuine operational discipline and a talent for building repeatable processes.  You will not be executing campaigns or advising clients directly; you will be making sure everyone who does  can do it faster, more consistently, and with less friction.  Responsibilities:   Maintain the team’s strategic resources, templates, and past media plans so new team members and clients have what they need from day one   Resolve billing, access, and account ownership issues during onboarding, and ensure new accounts are set up in financial tracking before handoff   Run structured account audits for every new client, documenting account history, flagging structural issues, and identifying quick wins   Build and maintain the audit frameworks and templates that keep execution consistent across engagements   Review targeting setups, asset organization, and naming conventions during onboarding audits, flagging gaps to account leads and Ad Ops   Own onboarding readout templates and run post-onboarding retrospectives to identify process gaps   Drive platform certification across the team and maintain a consistent mechanism for surfacing platform updates, betas, and industry news   Fold competitive landscape review into onboarding audits and keep competitive intelligence training resources current   Own the full team member onboarding lifecycle, from pre-hire checklists through structured ramp in a new hire’s first weeks   Run the team’s training and L&D program end to end: ideation, scheduling, content creation, and delivery of Lunch & Learns and remedial trainings   Own internal communication of onboarding status, timelines, kickoff processes, and ramp-down criteria to Account Management   Coordinate onboarding across Account Management, Ad Ops, HR, and Finance, and maintain the paid media operations hub   Drive adoption of Asana and Google Drive for task tracking and documentation, and keep SOPs and best-practice resources current   Integrate AI tooling into onboarding, audit, and training workflows, and document repeatable workflows the team can adopt   What we offer – The Perks   A work environment that enthusiastically encourages creativity, risk-taking, and growth   Paid holidays   Paid time off   We are closed Christmas Eve through New Year’s Day   12 weeks of fully paid parental leave to welcome and bond with your growing family   Solid health benefits (medical, dental, and vision insurance)   401k match   Opportunity for growth that is second to none in the industry   Flexible working hours   Monthly technology stipend to support your remote work setup   Floating holiday  Here’s how we live our values at Acadia   Can-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find and take ownership.   Curiosity: We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.   Candor: We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships where respect and humanity thrive.   Community: We will make lives better for those people, clients, and other deserving causes that we care deeply about.  Acadia is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,  sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe that the  more diverse we are, the more creative our work will be!Qualifications: Qualifications:  Experience   Bachelor’s degree in marketing, operations, communications, or a related field (or equivalent Hands-on work experience)   5-8 years of relevant experience; prior agency or marketing services environment preferred   Background in paid media with enough channel fluency to run an account audit and facilitate Trainings; you do not need to be a specialist practitioner   Demonstrated experience in project management, training and development, learning enablement,  or operations  Skills   Excellent verbal and written communication skills   Exceptional organizational skills and process discipline; comfortable building and maintaining structured documentation systems   Proficiency in Google Suite and Asana   Strong facilitation and mentorship skills; comfortable leading trainings in group settings   Able to coordinate across teams and levels without direct authority, and stay composed across concurrent workstreams