Office Services Associate
San Francisco, CA (onsite), Support multiple customer locations in downtown San Francisco and a location in San Rafael.
2+Month (Temp to Hire)
Work primarily Monday through Friday, generally 8:00 AM–5:00 PM, with flexibility for locations that may open as early as 6:00 AM, close at 7:00 PM or later, or operate on weekends.

• Support daily operations, implementations, expansions, and administration of Managed Services Accounts across an assigned operational area.

• Provide customer support at multiple external customer/client facilities and support various locations as needed for vacations, absences, training, implementations, and other business needs.

• Support services including mail, shipping and receiving, copy/production center, reception, hospitality, and conference room setups.

• Work independently or with team members while adapting to different customer environments, including law firms, retail corporate offices, warehouses, and other locations.

• Responsibilities

• Support daily operations and all contracted services at customer accounts within the assigned geographical area.

• Assist management with process improvement, procedural testing, validation, and field compliance with operational best practices.

• Support Field Implementation Managers with new customer account implementations and service expansions.

• Assist with onboarding new team members and cross-training peers.

• Assist with developing, maintaining, and sharing Site Procedure Guides and best practices.

• Routinely inspect Site Procedure Guides for accuracy and compliance.

• Maintain knowledge of all contracted services within assigned customer accounts.

• Perform daily visual inspections of site services and safety compliance.

• Provide feedback through survey tools or other methods to improve the customer experience.

• Cover onsite resources during absences or vacations, including site management when required.

• Provide and support all aspects of services while traveling between various customer accounts.

• Create and maintain a customer-focused environment.

• Support customer satisfaction by engaging with end users and collecting feedback.

• Escalate customer issues to management and support resolution through completion.

• Communicate effectively and respond quickly to customer and end-user communications.

• Collect data and support the completion of Monthly Operations Reviews.

• Maintain accurate and timely monthly expense submissions according to proper coding requirements.

• May be required to move between locations during the same day based on business needs.

• May be rerouted to a different location before the start of a shift.

• Perform other duties as assigned.

• Requirements

• High school diploma plus 12 months of related work experience; post-high school education encouraged and preferred.

• Customer service experience with strong oral communication and problem-solving skills.

• Ability to work independently or as part of a team and maintain positive, productive relationships with coworkers.

• Ability to adapt to changing situations, demonstrate flexibility, maintain high motivation, and respond with a sense of urgency.

• Ability to take initiative, absorb training, take notes, ask questions, and follow procedures.

• Basic math skills and sound judgment for making justifiable decisions and solving problems.

• Ability to perform repetitive work and continuously execute different tasks according to established procedures, sequence, or pace while maintaining quality and output standards.

• Working knowledge of account services to facilitate job scheduling.

• Ability to understand written and verbal instructions from customers and effectively communicate them to site resources.

• Ability to resolve customer-related issues, troubleshoot, and coordinate problem resolution.

• Intermediate proficiency with Microsoft and common computer applications, including file/folder management and navigating network production folders.

• Ability to report to alternate sites on any given day, which may involve walking, driving, public transportation, or other modes of transportation and may result in a longer commute.

• Ability to work at locations within a 40–50 mile area as required.

• May require a valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage in accordance with applicable policy.

• No driving of customer or company vehicles is required for the temporary assignment.

• Ability to frequently travel locally between customer locations.

• Ability to stand and walk for extended periods and perform bending, reaching, stretching, climbing, and similar physical activities.

• Ability to lift or move items weighing up to 50 lbs. without assistance.

• Ability to push or pull machines on wheels weighing up to 400 lbs. for repairs.

• Ability to walk between buildings when required.

• Moderate dexterity, including use of calculators, keyboards, hand tools, and eye/hand coordination.

• Close vision required.

• Ability to work in office and warehouse environments with adequate lighting and ventilation and normal temperature and noise levels.

• Ability to interpret, comprehend, and apply complex materials, data, and instructions and prepare, provide, and convey diversified information.

• Working conditions may regularly expose employees to conditions that could result in minor cuts.

• Schedule flexibility required for varying site hours, including early mornings, evenings, weekends, and other varying schedules.

• No free parking is available in San Francisco; public transportation such as BART, Muni, and buses is commonly used.

• Free parking is available at the San Rafael location.

• Mileage and parking reimbursement may be available for the San Rafael location according to applicable policy.

• Support multiple customer locations in downtown San Francisco and a location in San Rafael.

• Work primarily Monday through Friday, generally 8:00 AM–5:00 PM, with flexibility for locations that may open as early as 6:00 AM, close at 7:00 PM or later, or operate on weekends.

• Business casual dress code.

Candidates must be able to lift 50 pounds and stand for extended periods of time.