About Us

Andzen is a global retention marketing agency specializing in customer journey, AI automation, and data-driven CRM strategies. With teams across APAC, North America, and Europe, Andzen helps brands grow loyalty and long-term revenue through high-quality creative, efficient delivery processes, and a structured approach to retention marketing.

The Role

The Digital Producer supports the delivery of retention marketing work across email, SMS, and automation by executing high-quality builds, completing QA checks, and keeping production workflows moving smoothly. This role works closely with CSMs, Strategists, Designers, Copywriters, and Project Management to ensure all briefs are translated into accurate, on-brand campaigns and flows. Strong attention to detail, operational discipline, and technical accuracy are essential to delivering consistent and reliable client outcomes.

Responsibilities

Production Execution & Quality Assurance

• Build and implement email and SMS campaigns and flows inside Klaviyo, following approved briefs, assets, and brand guidelines.
• Implement and support retention-related tools and features across CRM platforms, including Reviews, Loyalty, and customer engagement integrations.
• Upload and format content, modules, links, and logic accurately across all deliverables.
• Ensure correct segmentation, UTM structure, naming conventions, and flow logic.
• Conduct thorough QA checks—including rendering, links, mobile responsiveness, compliance, and functionality—before sending items to internal review.
• Identify issues early, propose solutions, and collaborate with internal teams to resolve blockers.
• Support Klaviyo implementations beyond core campaign and flow execution, including tools and features such as customer service integrations (e.g., K: Service, Analytics, Customer Hub) and emerging in-platform capabilities.
• Maintain accuracy and consistency across all builds by following internal SOPs and best practices.

Workflow Coordination & Cross-Functional Support

• Collaborate with CSMs and PMs to confirm tasks are properly scoped, clarified, and ready for production, and translate retention strategy into accurate, scalable technical implementations.
• Track task progress in Asana, keep statuses up to date, and proactively communicate blockers.
• Coordinate with the copy and design teams to ensure deliverables align with the brief and creative direction.
• Support reporting by preparing performance data and maintaining consistent naming and folder structures.
• Participate in team meetings, workflow reviews, and process improvement initiatives to enhance production efficiency.

Systems, AI & Process Thinking

• Use AI chatbots, GPTs, and agents daily to improve efficiency, accuracy, and delivery speed.
• Leverage AI to assist with task structuring, feedback consolidation, QA preparation, and build planning.
• Get hands-on with apps, tools, and platforms to unblock production and support delivery directly when needed.
• Maintain Asana as the single source of truth for all production-related work.
• Identify recurring delivery issues and propose process, system, or automation improvements.
• Follow established SOPs while actively helping refine and evolve them as Andzen scales.
• Stay current on CRM platform updates and new features, proactively identifying opportunities to improve execution quality and efficiency.

Qualifications

• 1–3 years of experience in an e-commerce or digital marketing agency.
• Experience building campaigns or flows in Klaviyo (or similar ESPs).
• Strong attention to detail and ability to follow structured processes.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Ability to communicate clearly with cross-functional teams and flag issues proactively.
• Familiarity with email/SMS best practices, segmentation fundamentals, and QA processes.
• Basic design sense with the ability to assemble layouts and identify inconsistencies.
• Proactive, so