About Us

At Andzen, we deliver world-class marketing and business solutions to ambitious e-commerce merchants. We're a boutique global team, and we thrive on moving fast, working smart, and finding creative solutions. We're looking for a CRM Specialist who's not just sharp with clients and campaigns, but who's an AI power user, self-starter, and relentless learner. If you're excited to blend client relationships with hands-on CRM craft, this role is for you.

The Role

As a CRM Coordinator, you'll work mostly behind the scenes to begin with, supporting our specialists and account managers on the briefs, production, QA and strategy work that keeps client programs running. This is where you build the foundations: how great CRM is planned, how flows and campaigns come together, and what world-class delivery actually looks like.

You'll cut your teeth on a portfolio of smaller, lower-complexity accounts. It's the ideal place to learn, take real ownership early, and build confidence before you step into larger, client-facing relationships. As you grow, so does your scope. The path from here can lead to a CRM Specialist, Production Lead or wherever you want to take it at Andzen. The opportunities are genuinely endless, and this is your starting point.

What sets this role apart is how you work. AI isn't a tool you occasionally reach for. It's embedded in how you think, plan, write, analyse, and execute. You'll use AI to move faster than the old way of working allows, and you'll constantly be experimenting with new ways to deliver smarter outcomes.

This role requires a mix of polish and grit. One day you'll be preparing briefs and QA'ing flows, the next you'll be using AI agents to pull together a segmentation analysis or troubleshoot a deliverability issue. You'll thrive on autonomy, take initiative when answers aren't obvious, and enjoy the rhythm of working across global time zones.

To be clear on expectations: this is not a senior, client-owning role from day one. It's a build-your-foundations role designed to prepare you for one. If you're hungry to learn the craft properly before you lead it, you'll thrive here.

Key Responsibilities

• Support our specialists and client success team on client work, including briefs, production, strategy input, and reporting.
• Use AI chat, GPTs, agents, and automations every day as your default way of working, not as an afterthought.
• Help coordinate CRM delivery across lifecycle flows, campaigns, segmentation, and retention programs.
• Progress to taking ownership of a portfolio of smaller accounts in your first 90 days, coordinating their delivery on time, on budget, and aligned with client goals.
• Get hands-on in Klaviyo and other platforms to build flows, QA work, and unblock the team.
• Prepare client reporting insights that explain performance clearly and surface the next opportunity.
• Collaborate with Project Managers, Digital Producers, specialists and account managers to keep projects moving seamlessly.
• Contribute to quality assurance, making sure everything that goes out meets our standard.
• Help resolve issues proactively and work with the team to put lasting fixes in place.
• Develop a deep understanding of each client's business so your recommendations actually move the needle.
• Build the skills, judgement and confidence to grow into a client-facing specialist or manager role.

What You'll Need

• AI fluency as a baseline. You're a genuine power user who experiments, adapts, and applies AI to deliver smarter, faster outcomes. This is the differentiator, not a nice-to-have.
• Strong communication skills and the confidence to support client work and grow into leading it.
• A proactive, problem-solving mindset with a sharp eye for detail.
• Ability to work autonomously in a remote-first environment and stay productive across global time zones.
• An unrelenting work ethic. What you lack in technical expertise you make up for in determination, grit, and a drive to learn.
• Famili