Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.
We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the 4Cs
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person, and articulate the differences between different options
• Work with the house gemologist to source, select, and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once
• 2+ years of sales experience in jewelry or bridal
• Extremely detail-oriented
• Excellent communication skills
• GIA Degree a plus, but not required
• Jewelry fabrication or design experience is a plus, but not required
• Adobe Illustrator experience is a plus, but not required

Job Details

• Full-time on-site role located in San Francisco
• Office hours are 10AM to 6PM
• Available schedules: Thursday - Monday

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical and dental insurance kicks in on the first day of your first full month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
• Performance-Based Bonuses. Monthly bonus for achieving sales targets
• Disability and Life Insurance.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.