At Future Holidays, we partner with ambitious ecommerce brands to unite strategy, design, development, and retention into seamless ecommerce experiences that drive measurable growth. Our work spans Shopify, Klaviyo, and lifecycle marketing — helping brands scale through thoughtful execution, clear prioritization, and long-term partnerships.

We're looking for a growth-centric Account Manager who thrives in a retainer-based agency environment and sees delivery as a lever for results, momentum, and stronger client relationships. This is a mid-senior to senior role for someone who brings confidence, ownership, and a results-oriented mindset to ongoing client engagements.

This is a remote, full-time role focused on managing ongoing client relationships, not one-off work. You'll play a critical role in ensuring our clients see consistent progress, clear communication, and meaningful impact month over month.

What You'll Do

• Own day-to-day execution and momentum across a portfolio of ongoing Shopify and Klaviyo client engagements, ensuring work is prioritized, aligned to goals, and driving meaningful impact.
• Serve as the primary client partner, building trust, strengthening relationships, and ensuring clients feel supported, informed, and confident.
• Proactively identify opportunities to expand client engagements — whether through new channels, additional services, or increased scope — and partner with leadership to pitch and close growth opportunities.
• Host and lead weekly client calls / standups, setting clear agendas, aligning on priorities, and translating conversations into actionable next steps.
• Deliver weekly progress updates that clearly communicate status, wins, risks, and upcoming priorities.
• Maintain and manage client roadmaps, ensuring work aligns with both near-term needs and long-term growth goals.
• Bring forward-looking, strategic thinking to client engagements — proactively surfacing opportunities, identifying risks, and ensuring work is always tied to measurable growth outcomes.
• Maintain client dashboards to provide visibility into progress, performance, and outcomes.
• Coordinate internal teams — including strategy, marketing, QA, design, and development — to ensure work is executed accurately, efficiently, and at a high standard.
• Develop clear creative briefs and effectively communicate project requirements to design teams, ensuring deliverables are on-brand, on-scope, and aligned with client goals.
• Lead internal standup meetings, aligning teams on priorities, dependencies, and timelines.
• Proactively identify risks, scope concerns, or resourcing challenges — as well as opportunities to deepen or expand the engagement — and address them before they impact delivery or results.
• Manage client budgets and resourcing using Harvest, ensuring accurate time tracking and alignment to scope.
• Ensure work is properly QA'd before delivery and feedback is incorporated smoothly.
• Leverage AI tools to streamline workflows, reduce manual effort in reporting, documentation, and coordination, and continuously improve how the team operates.
• Maintain organized documentation, notes, and plans to support transparency and continuity.

What You'll Bring

• 3+ years of project management experience in a digital agency environment is required, ideally supporting ecommerce or retention-focused clients.
• Proven experience managing ongoing client retainers, not just fixed-scope or short-term work.
• Working knowledge of Shopify and Klaviyo, with an understanding of how these platforms support ecommerce growth.
• Strong communication skills and comfort leading client conversations with confidence and clarity.
• Excellent organizational skills and the ability to manage multiple clients, priorities, and moving parts simultaneously.
• Experience managing budgets, hours, and resourcing with accountability.
• A natural eye for identifying growth opportunities within existing client relationships and the confidence to reco